Overview
Refund Policy for LeadershipPublishing.com
Effective Date: [Insert Date]
At LeadershipPublishing.com, we are committed to delivering high-quality digital books, guides, and leadership-development materials that provide immediate value the moment you access them. Because our products are delivered in a digital format, they cannot be “returned” in the same way as physical goods. For this reason, we have established the following refund policy to ensure clarity and fairness for all customers.
1. Digital Product All-Sales-Final Policy
All purchases of digital downloads—including eBooks, PDFs, training modules, templates, and any other electronically delivered files—are final and non-refundable once the product has been downloaded or accessed.
Digital items are instantly delivered and fully accessible upon purchase, which makes it impossible for us to retrieve or deactivate the files after delivery. Therefore, refunds cannot be issued under these circumstances.
2. Accidental Purchases
Please review your order carefully before completing your purchase.
If you believe you made an accidental purchase and have not downloaded or accessed the file, contact us immediately. We may be able to assist if the download has not been initiated.
3. Duplicate Orders
If you accidentally purchased the same digital item more than once, please notify us within 7 days. We will verify that the duplicate file was not downloaded multiple times and issue a refund for the duplicate charge when appropriate.
4. Download or Access Issues
If you experience technical problems—such as the inability to download the file, corrupted files, or broken links—please reach out to our support team. We will:
- Re-send the download link
- Provide alternative file formats (if available)
- Assist with troubleshooting to ensure you can access your purchase
If, after troubleshooting, you are still unable to access your digital product, we will review the issue on a case-by-case basis.
5. Customer Satisfaction Commitment
While we cannot provide refunds for downloaded digital files, we want you to feel confident in your purchase. If a product does not meet your expectations, please contact us and let us know:
- What you expected
- What the product delivered
- How we can improve or offer a suitable alternative
We take feedback seriously and strive to continually enhance our leadership content library.
6. How to Contact Us
For questions or support regarding your digital purchase, please our contact form:
Contact Form is Located HERE
Response Time: Within 1–2 business days
Summary
Because digital downloads cannot be returned, all sales are final once the file is accessed. However, we remain committed to helping you resolve access issues, accidental duplicate charges, and technical problems quickly and professionally.